Refund policy
At Alpine Perennials Nursery, we take great care in packaging and dispatching healthy, quality plants. Because we sell live plants, our policy reflects the unique nature of perishable goods.
Our Commitment We want you to be happy with your purchase. If your order arrives damaged or in poor condition, please contact us within 48 hours of delivery so we can make it right.
Damaged or Dead on Arrival If your plant arrives dead or severely damaged due to transit, please email us at alpineperennials@gmail.com within 48 hours of delivery with:
- A photo of the plant as received
- Your order number
We will offer a replacement, store credit, or refund at our discretion.
Change of Mind Due to the perishable nature of live plants, we are unable to accept returns for change of mind. Please choose carefully.
Incorrect Items If you receive the wrong plant, contact us within 48 hours and we will arrange a replacement or refund.
Seasonal Variation Please note that plants are living things and may vary in appearance from photos depending on the season. Dormant or bare-looking plants are not considered damaged — they will come to life with appropriate care.
Shipping Delays We are not responsible for plants that deteriorate due to delays caused by Australia Post.
How to Contact Us Email: alpineperennials@gmail.com
We will endeavour to respond within 2 business days.